RETURN POLICY
Dropshipman provides a faster dispute resolution and will be grateful if you provide :
- Photos/videos of the damaged item. Please send us the materials to prove the damage.
- Screenshots of the dispute, which include name, date, and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
- (Optional) Tracking number of the item. If Dropshipman asks for a return of the product, you need to send the tracking number to prove that you returned it.
How to request a refund:
- Email us at support@dropshipman.comor contact customer service directly on the app.
- Send photos/videos of the damaged product and screenshots of the dispute.
Moreover, Dropshipman does not recommend returning products because shipping costs are often higher than the product value. Furthermore, the item takes months to arrive, which will impact the processing time.
If you feel compelled to return the product, please consider the following:
- You need to return the product within 10 days of receiving it.
- The product is in good condition and does not affect secondary sales.
- You need to pay the shipping cost.
- You can only return the product to the Dropshipman China warehouse.
Damaged/Incorrect Items
Upon receipt, if the distributor finds out that products are damaged or incorrect, the distributor should contact Dropshipman customer service or personal agent and submit a refund/reshipment request within 7 business days of delivery with valid proof (photos or videos of products received that clearly indicate the problem, shipping slip and barcode).
- If the product is incorrect or destroyed, which is Dropshipman's responsibility, the distributor can get a full refund;
- If the package is severely damaged, the distributor can get a full refund or request reshipment;
- If the package is partially damaged (except for slight deformation or minor scratches), the distributor can get a partial refund.
If the proof examined by Dropshipman doesn't indicate the problem clearly, the proof is deemed invalid, and Dropshipman has the right to reject the distributor's refund/reshipment request.
Unacceptable Disputes
Dropshipman shall reject any unreasonable disputes or delivery failures caused by the end customer, including but not limited to:
The end customer does not like the product;
The product description is not true;
The smell of the product is unusual;
The end customer ordered the wrong item or SKU;
The end customer provided the wrong/insufficient delivery address;
The phone number was missing;
The end customer refused to receive the package for no reason;
The order is to be delivered to remote areas or PO Box addresses.
Except for YunExpress and WANB, any order under the other shipping options that arrived 30+ days after the estimated shipping time is not eligible for aftersales service.